Great Leadership
COA’s team is the best and brightest from the top down – from our operations team to our building supervisors. We know from experience that the efficiency and excellence of the team is determined by the efficiency and excellence of the leader.
Execution Excellence
We understand that operations is the “life blood” of our organization and everything we do supports that. We recognize and reward outstanding performance often and publicly, and we measure success or failure from our customer’s perspective.
Standardization Mandate
Simplicity equals success, complexity equals failure. We recognize that ensuring a consistent experience and the highest quality assurance starts with a well thought-out process from hiring and training to operations and purchasing – and everything in-between.
Only by measuring performance can you manage performance. Consequently, we employ three distinct types of measurement systems: technical, visual, and customer satisfaction. You can measure our performance by analyzing captured data regarding technical defects and conditions of facility cleanliness. All results drive training programs to improve performance and establish a best practice library of tasks, steps and systems.
